Imagine losing a deal because you missed a follow-up, or a potential client vanishing into messy spreadsheets. If that sounds familiar, you already know why CRM software is no longer optional. At PM IT Solution, we help businesses like yours turn chaos into clarity with custom CRM development.
At PM IT Solution, we offer end-to-end CRM development services that will ensure your business gets the maximum value from its CRM investment.
We design and build custom CRM platforms tailored to your business processes. This means you get the exact features and modules you need rather than trying to fit your business into the limited functions of an off-the-shelf CRM solution.
We provide expert CRM consulting to help you understand your business goals and recommend the CRM model, technology stack, and implementation strategy that will bring the best return on your investment.
We provide CRM integration services to ensure a seamless flow of data between your CRM and other systems, such as your ERP or cloud applications. This includes your back office systems like email, accounting, and even marketing tools. We also provide a secure and complete migration from your existing legacy systems, or partial migration in case you want to migrate your business data from one CRM to another.
With mobile-first development, we empower your workforce to access CRM capabilities and features on the go, with native CRM apps for iOS, Android and Progressive Web Apps.
Our services don’t end at product deployment. We provide ongoing monitoring, upgrades and technical support to keep your CRM system working the way it should.
Short intro line Our custom CRM solutions include the core CRM modules and features that most businesses need in order to manage their customers, automate their sales and marketing activities, and get actionable business insights — built to fit your business workflows rather than the other way around.
Capture, score and prioritize leads and leads. Maintain a single searchable contact database for your sales and support teams. Includes support for multiple contact types, phone numbers, addresses, related parties and contacts, user notes and more. Perfect for improving follow-up and conversion rates.
Visual sales pipeline with customizable deal stages and follow-ups. Forecasting and revenue tracking, so your sales team can focus on the deals that are most likely to close.
Automate time-consuming manual tasks like assignment rules, email alerts, task follow-ups to free up time and speed response time.
Task, activity, and reminder logs along with calendar syncing, so nothing gets lost in the shuffle.
Reporting and analytics with dashboards and custom reports so you can track key performance metrics like sales performance, lead sources, customer acquisition costs, customer churn metrics etc. to make fact-based decisions.
Email, SMS and other chat tools integration with two-way synchronization and template/campaign tracking to align your sales and marketing workflows.
Permissions and security modules that allow you to create granular access controls per user, roles, users groups, business units, enable audit logging, and provide data encryption options for added security and compliance.
Mobile CRM support with native or PWA based apps to help your field teams update leads, log calls, update notes, and close sales from the field.
Connect your CRM to your business systems like ERP, accounting, marketing automation, payments, wallets, digital transaction gateways, telephony (VoIP) systems and other third party apps with pre-built connectors.
We are happy to build extensions, custom modules and workflows for features that you really need, like loyalty programs, partner and dealer portals, or domain-specific modules, such as property listings, for real-estate centric CRM systems.
We build CRMs that are the solution to problems businesses face in their vertical, not off-the-shelf template CRM software with lots of irrelevant features.
Patient records, appointment management, follow-up automation, and HIPAA-ready security features to improve patient engagement and drive operational efficiency in clinics, hospitals and healthcare service providers.
Lead capture from your websites and portals, property listings management, broker / agent assignment and transaction tracking features to help real estate agents and agencies close deals faster.
Customer 360 profiles, purchase history, loyalty workflows and omni-channel campaign integrations for retailers and eCommerce businesses to increase average order value and customer retention.
Client onboarding and workflows, KYC integration with NITI Aayog /KYC.com/KYC Registration, secure document handling, and pipeline reporting to improve onboarding and customer experience, as well as sales efficiency and support compliance.
Booking and management, guest profiles, campaign tracking and integrations with hotel reservation systems for better guest experience and higher repeat bookings.
Student CRM with admissions tracking, course enrolment and completion reminders and alumni engagement workflows for education and training institutions.
At PM IT Solution, we build modern and proven technologies that are also scalable, secure and user-friendly to give you a CRM that can scale from 100 customers to 10,000… and beyond. Our development team uses the latest technology and selects the right tech stack based on your business requirements, giving you peace of mind and flexible, future-ready software.
Our integration services ensure your CRM system works seamlessly with your existing business tools, and add new ones:
We follow a defined process to build scalable, secure and easy-to-use CRM software:
We get under the skin of your business to understand its model, its challenges and the goals you want to meet with a CRM.
We design with the customer in mind. Wireframes, user journeys, and clean, attractive UI for intuitive user experience.
Development of modules (lead, sales, reporting, integrations, billing and more) with the latest tech stack.
Integration of CRM with ERP, marketing, third party applications, and load and security testing.
Installation and launch in your chosen environment, along with user training for faster CRM adoption.
Regular software updates, security patching, and feature upgrades for long-term stability and efficiency.
At PM IT Solution, we focus on building software that gives our clients real, measurable business results. Here are some examples of our CRM solutions in action:
Client:
Leading real estate agency in Jaipur
Challenge:
Manual and disjointed lead tracking lead to delays, missed follow-ups and low conversion rate.
Solution:
A custom CRM for real estate that automates lead capture, sets up task reminders, and provides a view of the full sales pipeline.
Result:
In three months, the agency was closing nearly double the number of deals, because their sales team finally had reminders and pipeline visibility they could trust.
Client:
Multi-specialty clinic in India
Challenge:
Managing patient appointments, follow-ups and medical records across different departments was a challenge.
Solution:
We implemented a healthcare CRM with appointment scheduling, appointment reminders, and data integration with internal clinic systems.
Result:
Patient follow-up efficiency went up by 55%, and missed appointments and walkouts were a thing of the past, leading to more satisfied patients.
Client:
E-commerce retailer
Challenge:
No centralized system to track customer purchase history and loyalty points.
Solution:
We built a custom retail CRM integrated with the eCommerce platform and the marketing automation tools in use.
Result:
Repeat purchase rate went up by 30%, while campaign ROI also improved significantly.
FAQs
Custom CRM software is a CRM system that is built to fit the unique business model, challenges and processes in your business. Unlike template and off-the-shelf CRM products, custom CRM software includes only the features and CRM modules that you actually need, which means your CRM is built for efficiency, better ROI and scalability.
Costs start at around $5,000 (approximately ₹4-5 Lakh) for basic CRM systems, while enterprise grade CRM software costs around $10,000 to $15,000+. This will depend on the number of modules, complexity and required integrations, as well as the deployment type. We offer free consultations so we can give you an accurate estimate for your business.
The time taken to develop a CRM will depend on the size of the project. For a basic CRM with a couple of modules, a typical development cycle is 8 to 12 weeks. For a full-featured enterprise CRM, development may take 12 to 24 weeks. Our agile CRM software development process allows for fast development without sacrificing quality, while staying on schedule.
Yes! Our CRM development services include mobile first CRMs for iOS and Android, as well as Progressive Web Apps (PWAs) that can be used with any mobile device with a modern browser, so your team can have access to CRM functions wherever and whenever.
Of course. We provide CRM integration services to ensure your CRM software integrates smoothly with your existing ERP, accounting and other back office systems, your marketing automation platform, payment gateways, digital wallets, e-commerce platform, and other third-party apps that your business already uses.
We do. In addition to ongoing monitoring and maintenance, we provide regular updates, including feature upgrades, security patching and technical assistance.
Security is one of our top priorities. Your CRM will include features like role-based access controls and permissions, data encryption, and support for compliance with industry standards like GDPR, HIPAA and PCI-DSS so your business and customer data is safe.
We're open for any suggestion or just to have a chat
Address : Goverdhan Sky Office, 308, Jhotwara Rd,
above PNB Bank, Amar Nagar C, Hanuman Nagar Extension, Amar Nagar, Jaipur, Rajasthan 302012
Call/Whatsapp: +91-7301020348
Email: info@thepmitsolution.com
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